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Whether you have questions about our saunas, need guidance choosing a filtration system, or want product recommendations tailored to your space.
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Frequently Asked Questions
How long does shipping take for saunas and large items?
Infrared saunas and larger wellness systems typically ship within 3 to 7 business days via freight carrier. You will receive tracking information and estimated delivery details by email once your order has been dispatched. Orders over $100 qualify for free shipping.
Can I track my order after it ships?
Absolutely. Once your order ships, we send a confirmation email with a tracking number and a direct link to follow your package in real time. If you have not received your tracking details within 48 hours of ordering, please reach out to our team and we will locate it for you.
What is your return policy on wellness products?
We offer a 30-day return window on most products in their original, unused condition and packaging. Infrared saunas and large filtration systems may have specific return guidelines due to their size, so we recommend reviewing the product listing or contacting us before initiating a return.
How do I exchange a product for a different model?
If you would like to swap your purchase for a different model or size, simply contact our support team within 30 days of delivery. We will walk you through the exchange process and help you find the right fit for your home and wellness goals.
What type of infrared sauna is best for home use?
The best sauna depends on your available space, desired capacity, and wellness priorities. Our far-infrared and full-spectrum models are designed for residential use and fit comfortably in most rooms, basements, or garages. Our team is happy to help you compare options based on your specific setup.
Do your water filtration systems require professional installation?
Many of our countertop and under-sink filtration systems can be installed without professional help using the included instructions. Whole-home systems may benefit from a licensed plumber for optimal setup. Each product page includes installation details, and our team can answer any questions before you purchase.
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Each sauna, purifier, and filtration system is tested and backed by manufacturer warranties for lasting peace of mind.
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